Shipping & Returns

Shipping & Returns

We want your Autobrella experience to be as smooth as possible—from checkout to delivery. Below you’ll find everything you need to know about shipping, returns, and refunds.

Shipping

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has shipped, you’ll receive a confirmation email with tracking information.

Delivery Estimates

United States

  • Standard Shipping: 3–7 Business Days

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or high shipping volumes.

International Shipping

We currently ship internationally to select countries.

Delivery times typically range from 7–20 business days, depending on your destination.

International customers are responsible for any customs duties, import taxes, or local fees required by their country.

Order Tracking

Once your order ships, you’ll receive an email containing your tracking number.

Tracking updates may take 24–48 hours to appear after shipment.

Need help locating your package?

Email: info@autobrellausa.com

Incorrect Shipping Address

Please double-check your shipping information before placing your order.

If you’ve entered an incorrect address, email info@autobrellausa.com as soon as possible.

While we’ll do our best to update your order, we cannot guarantee address changes once an order has entered fulfillment.

Returns

We stand behind the quality of every Autobrella.

If you’re not completely satisfied, you may request a return within 30 days of delivery.

To qualify for a return, your item must be:

  • Unused
  • In its original condition
  • Returned with its storage sleeve
  • Returned in the original packaging whenever possible

Non-Returnable Items

We cannot accept returns for:

  • Used products
  • Products damaged through misuse
  • Final sale items
  • Gift cards

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Email:

info@autobrellausa.com

We’ll work quickly to make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages sent without tracking.

Refunds

Once your return has been received and inspected, we’ll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Lost or Stolen Packages

If your tracking shows “Delivered” but you haven’t received your package:

  • Check around your property.
  • Ask neighbors or household members.
  • Contact the shipping carrier for additional delivery information.

If you’re still unable to locate your package, email info@autobrellausa.com, and we’ll do our best to assist.

Need Help?

If you have any questions about shipping, returns, or your order, we’re happy to help.

Email: info@autobrellausa.com

Support Hours

Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)

We typically respond within 1 business day.